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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
Graphic arrows in the pdf are represented by the letter U. Can't move inserted text to new location. Circle is useless, odd shape, can't resize without border getting too thick and covering item to circle.
2017-01-30
So far I have been satisfied with finding the forms that I need. However, I don't fax things and just wandering if that is included in the amount that I paid of $ 120.00.
2018-03-28
Excellent
Excellent! Very Convenient and affordable with everything I need at the tip of a finger. I would recommend this to any company. It makes things so much easier.
2019-03-21
Great tool for PDF mistakes
Good experience, I really recommend this for people who need a PDF edit tool
It' easy to use, few and useful settings that can really help fix a mistake or even save the document in a different way
I couldn't find the go back tool for a minute but it's actually pretty simple and helpful
2019-02-26
With some emails back and forth
With some emails back and forth, I was very happy with the outcome of my communication with their team.
I saw another post about the high price tag after the free trial, that is true, maybe both buyers and sellers should look at monthly options for those on fixed incomes.
2023-01-19
It was frustrating at the beginning. I don't know how to rename a document. I will try and read the manual within the next week. I will attend the webinar.
2021-10-07
She was incredible she Should be the example on how to train your customer service representatives and she needs a raise maybe even a new house, definitely 🎂 at the leAst
She was incredible she should be given a raise, a brand new house, a new puppy, and definitely a homemade cake. you should use her to train for your customer service experience there’s not very many people that are helpful as she has been and actually help the problem without getting an attitude and saying it’s your fault.
2021-02-16
I would recommend this site
I have found the site easy to use and have not any problems with it. If I hit a snag with the functions I contact the team and they always sort it out for me. It certainly has made my work more efficient now that I am working from home.
2020-11-26
What do you like best?
No more filling in forms with my handwriting.
What do you dislike?
Nothing really. I have found it be very helpful.
Recommendations to others considering the product:
Easy to use and affordable.
What problems are you solving with the product? What benefits have you realized?
A nice looking final document with legible information as opposed to my illegible handwriting. No need for a typewriter to fill in blanks on forms which means more space for other equipment.
2020-08-17
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What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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