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Initially somewhat confusing, but overall excellent. Offers excellent resources and makes it easier to do most business functions. I do love the import and fill ability.
2015-10-23
I like the program. I did pay for it, so I feel that I should be able to upload pictures to the file. Uploading images should be included in a basic membership. I still like the service.
2017-11-15
I like everything about this program, but I prefer to be able to create folders without tags and be able to fill out forms without NEXT bars popping up all the time - they are annoying. But my overall experience with this program is great!
2018-09-24
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2018-10-06
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Needs a text rotation tool and more shapes available. Also limited on fonts and text color.
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I get W9 filled for clients easily. Contract signing digitally. I can make instructional maps using map templates and email directly to employees.
Ability to sign documents and scan forms for filling.
What do you dislike?
Needs a text rotation tool and more shapes available. Also limited on fonts and text color.
What problems are you solving with the product? What benefits have you realized?
I get W9 filled for clients easily. Contract signing digitally. I can make instructional maps using map templates and email directly to employees.
2019-08-15
best document management program
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none. product is perfect for the uses i needed.
2022-11-14
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I'm correcting original editors mistakes so easily with PDFiller.
2021-10-26
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Getting documents signed while away from office.
2020-08-30
I have had several emergent documents sent to me in...
I have had several emergent documents sent to me in PDF-without PDF Filler I was having to print-complete form and either scan the document to my e-mail or fax to the appropriate recipients. PDF filer has saved me an astronomical amount of time :)
2020-07-23
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What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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