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How do I upload documents to Asuncion?
1 Print, fill out and sign the Affidavit & Proof of Loss Statement. 2 Photos copy your valid photo ID and handwrite your Claim ID number on the paper. 3 Fax both documents to 1-866-306-2268. Visit us online at phoneclaim.com/metro or call Asuncion at 1-866-862-3397 for questions regarding the claims process.
Why do I have to fill out an affidavit for Asuncion?
An affidavit is a form that allows you to provide additional information required to process your claim. Affidavits are sometimes used to prevent possible fraudulent activity on your account and ensure that only authorized users on the account are able to file a claim.
What happens if you don't send your phone back to Asuncion?
Simple. Be honest and return the damaged phone to Asuncion, or they will charge you a couple of hundred dollars as a penalty. HOWEVER, if you owe $1400 to AT&T they can blacklist your new replacement phone if you default on your bill.
How much is the deductible for Asuncion?
It protects against device malfunction, damage, loss and theft. And carries a $49 — $199 deductible depending on the device. Verizon's deductibles tend to be a little lower -- most high-end Android phones won't hit the $199 deductible.
How long does it take Asuncion to review a claim?
My point is that if you have Asuncion coverage on your iPhone, regardless of whether you have ATT or Verizon, Asuncion told me they require a faxed notarized affidavit to file any iPhone claim for either carrier and can take up to 24 hours to review the claim and recontact you via email or phone before even beginning to
Does Asuncion send new phones or refurbished?
Once your insurance claim is approved, you'll be told if Asuncion is electing to repair or replace the device, if it's the latter, they'll ship it out to you overnight. It may be new, or it may be refurbished. A phone charger, battery, and a SIM card will be included.
How long does it take for Asuncion to send a new phone?
Most of the time it only takes one to two days.
Are replacement phones refurbished?
When you receive the replacement phone, it should be the equivalent condition or better than the phone you are returning. If it is not, you have the right to request a replacement. Providing refurbished phones as replacements is very much an industry standard and is not exclusive to Google FI or Google phones.
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