Store Us Contact Resolution Gratis
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I like using the program the only downfall for me is unless I pay more for the subscription I'm not allowed to use the premier options. That is my opinion It's already expensive for me since I really only use it for tax returns.
2019-03-07
What do you like best?
I like the most is you can process all the documents in computer no need to print any paper, save time, save money and save our environment.
What do you dislike?
I do not like it is the soft ware does not allow to edit Chinese fonts, I wish that Chinese can be edited too. That will be greatest function.
Recommendations to others considering the product:
Already recommended to my team.
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working with global colleagues at the same time on line, no need to print any paper.
I like the most is you can process all the documents in computer no need to print any paper, save time, save money and save our environment.
What do you dislike?
I do not like it is the soft ware does not allow to edit Chinese fonts, I wish that Chinese can be edited too. That will be greatest function.
Recommendations to others considering the product:
Already recommended to my team.
What problems are you solving with the product? What benefits have you realized?
working with global colleagues at the same time on line, no need to print any paper.
2018-12-21
The support team are the BEST!
The support team are the BEST!I didn’t understand that I was signing up a yearly subscription. I wanted to use the pdf only once. I notice in my account they charge me for a yearly subscription. I contacted the support group, explained my problem within minutes they solved my problem and refund my money.Thanks again for a Great job!!
2019-05-16
Great customer service!
The site works very well and is easy to navigate, and when a miscommunication happened on my end the company was extremely polite, helpful, and quick in their response. Great customer service!
2019-04-17
Ralph help me very quickly today
Ralph help me very quickly today! I thought I had cancelled my subscription and then I was charged, I explained everything to Ralph and he took care of me and my situation all in the same day. Very appreciative of the customer service I got.
2024-02-29
Easy to use and works perfectly for my needs
finding this a very useful and easy system to use - meets my requirements for simple PDF editing brilliantly.
2021-10-18
Sam was absolutely awesome
Sam was absolutely awesome! i explained my issue and needless to say i had been trying to figure this out all day and within 5 mins Sam had me on the right path. His excellent customer service and knowledge was a winning combination. Sam is definitely an asset to this companyRhonda W
2021-05-16
If I had the option to put 100 stars, I would. This product is fantastic. There are small issues with reformatting, but I think the user can get over that.
2021-04-13
PDF Filler - Very Helpful
PDF Filler is an easy way to find and download documents. However, being in South Africa and having to pay in US $ is just too expensive.
2024-12-18
Store Us Contact Resolution Feature
The Store Us Contact Resolution feature streamlines how you manage customer inquiries and issues. Designed to improve communication between your team and customers, this tool helps you resolve problems quickly and effectively.
Key Features
Centralized communication hub for all customer interactions
Automated ticketing system to track and manage issues
Real-time reporting to monitor resolution times and trends
Customizable templates for consistent responses
Integration with popular CRM platforms for seamless management
Potential Use Cases and Benefits
Enhance customer satisfaction by resolving inquiries faster
Reduce response times during peak business hours
Maintain detailed records of customer interactions for future reference
Provide a better experience for both customers and support teams
Empower your staff with necessary tools to handle issues effectively
With the Store Us Contact Resolution feature, you can address customer concerns promptly. This tool identifies issues, tracks follow-ups, and ensures no inquiry goes unanswered. As a result, you build trust, improve loyalty, and create a more positive atmosphere for customer interactions.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What is the first call resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How is first call resolution measured?
Examples of first call resolution definitions are: The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is a first call?
Definition of first call. a warning bugle call usually played 15 minutes before assembly (as for reveille or retreat)
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is FCR rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How is FCR calculated?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
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