I worked on a form without signing into my account. I came back to work on it some more and couldn't find it. I was able to contact online support and she helped me retrieve my file I am forever grateful. This forms take forever to fill out already and then to loose it. I was very happy. Thank you Elie

To start with I struggled a little bit and thought it wasn't working. However, five minutes into it I was already achieving what I wanted from the editing futures of this program. Many thanks.

Nothing Particular other than finding out the particular IRS forms I expected to print from the IRS wasn't acceptable to download and print, and I had to purchase them when you advertise free IRS forms.

What do you like best?
The customer support is phenomenal. They always answer quickly and fix whatever issue i have. The actual software does it's supposed to and increases my productivity x10. There are features included to import government forms easily or you can upload your own. The templates are easy to create and to make new documents using.
What do you dislike?
The amount of options can be overwhelming. It seems like the product can do so much and would take a long time to fully understand or use. The speed of the application is actually pretty fast but its not a literal immediate load time.
Recommendations to others considering the product:
Learn to import your forms directly from their bank of existing forms. Be careful when editing fields so that you don't overwrite existing functionality. If you need help don't hesitate to do a live chat and screen share. Their chat agents will fix any issue you have. I've had them help me multiple times.
What problems are you solving with the product? What benefits have you realized?
We use it to fill out government tax forms, specifically form 1098c for our nonprofit organization. The primary benefit is a secure place to share and store all our documents that we can search and edit when we need. This software saves us an immense amount of time. It provides a method to update and edit documents in minutes with recurring pages that would otherwise take 4x times longer fill out and complete. We generally only use this form an IRS form specifically but i can see the use case for many types of companies and situations.

Hands down, the best PDF tool! I haven't come across any other feature filled tool like this one; it's a solid 10/10. The support team is excellent! My technical issue was resolved in a record 30 minutes!

Their customer service is great! Joyce helped me out and was super helpful and considerate! Best customer service experience I’ve had. Thanks for the quick response!