I'm sure the service is extremely useful to the computer literates, but I'm not one of them. Although it's not rocket science, I'm old fashioned and was hoping to talk to someone and walk me through it over the phone. Not a bad experience though...

My experience Pryor to contact customer support via online chat wasn't a pleasant experience. However my representative went over and beyond in my opinion to resolve the issue for me. If customer support is this affect and expressed concern the way he did on a daily or frequent basis... then definitely purchase this product. Hands down.

It can be irritating. There are capabilities in the software that are not immediately obvious. You have to discover them without assistance. e.g. How to reduce font size where that is available.

Still trying to navigate system. Like concept. Would like template in which I could answer set of questions and answers automatically are filled in in right spot on forms.

Has saved a lot of time and running around as we are shift workers and not available at same time to sign and fill in papers. Easy to use and mobile app was handy for business.

What do you like best?
Easy alignment within the document. Adding text box entries is very simple.
What do you dislike?
The process to delete a page within document has changed and I feel as if it takes longer.
What problems are you solving with the product? What benefits have you realized?
Creates quicker return of forms to business partners, clients, and coworkers. Each document ends up being finished with a clean and professional look