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My experience Pryor to contact customer support via online chat wasn't a pleasant experience. However my representative went over and beyond in my opinion to resolve the issue for me. If customer support is this affect and expressed concern the way he did on a daily or frequent basis... then definitely purchase this product. Hands down.
Tamara
In my opinion this application is very powerful, however not so intuitive, and I had to spend an inordinate amount of time in chat with technical support personnel. I would be happy to explain further.
David B
extremely easy to and beneficial for my business. I needed help and used the chat service and someone responded promptly and helped me out a great deal. thank you.
jared
It's not often I even respond to satisfaction surveys because as a business owner seldom do I find a company that lives up to it's hype. However, I am more than pleased to say that PDF filler provides both an outstanding product and platform as well as stellar customer support. I am very happy to have found them and to engage them in my business activities.
Dan A
I use the website to do my W-2s and it… I use the website to do my W-2s and it was so easy. Then When I forgot to canceled my subscription because I am to small of a company to use them all the time they were so helpful and easy to work with. They gave me a full refund. There customer service is great and it is an such an easy platform to get things done with.
brooks ussery
Easy to use The frequently used function buttons are placed on a easy-to-find position. The interface is neat and clear which is user-friendly. It is easy and simple to use.
mykim
I started with pdfFiller almost a week… I started with pdfFiller almost a week ago, and tried to get support on and off. The Live Chat didn't work, so I was emailing, but the emailing didn't really work as I would wait for a response, and when I got a response, I was working on something else. But the Live Chat did work today. The first person was trying to help, but I didn't know how to do a screenshot and he got tired of waiting for me to do it and ended the chat. Then, I got KARA, who was fantastic. She did a Zoom meeting and showed me how to do everything I want. I am so relieved that I understand how to fix my problems, and I was just about to give up until Kara got on the Live Chat. She was patient and informative. She is a rock star!
Diane Obrien
I will be back! I used PDFfiller to sign severance paperwork. I took the free trial and then THOUGHT I canceled it right away. When the charge came through, I was ready for a fight...but that didn't happen. Kirsten at PDFfiller's live chat was lovely and helpful. She even apologized for the mistake I most likely made. Then she asked if I was sure I wanted to cancel (a trained question). When I said that I didn't need the service, she didn't push and she processed the cancellation and refund right away. If/when I DO need a pdf filling service again, I will use them!
Amy Langlas Burns
Excellent and very useful. And good customer service! I was confirmed a refund quickly after contacting them (although I still have to wait for the transfer)
Jarot
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