What do you like best? I love the fact documents may be completed and signed electronically without the need to print, scan, and attach anything. It's so much easier, cleaner, and more secure! What do you dislike? The only issue I have had, which could certainly be user error, is that one of the links to an informational PDF (it's a read-only document) sometimes stops working. I am made aware of this when I send the link to someone new and the person responds to say an error message appears upon clicking. I have no idea why this happens and it's always associated with this particular document. What problems are you solving with the product? What benefits have you realized? Per my comments in response to what I like best, using this tool prevents the need for recipients to print, complete by hand, scan, then attach documents to an email. It's also a more professional-looking and more secure approach to document sharing.