I had a very good experience with customer service when I wanted to cancel. I did not realize that there was a form available for no charge. This was a one time thing since in my line of work I really don't utilize this type of service. For those that do, it is a valuable tool

At first I had an issue with the payment process, but even then the software is wonderful and very easy to use. I am pleased that we were able to resolve the issue and I will continue to use this software on a monthly basis. Thanks for caring enough to hear my issue and resolving it in a quick and timely manner. I truly appreciate this and will never forget your extraordinary customer service. I will also recommend you to other colleagues. Thanks again.

I wanted to get the discount and pay for the whole year, not sure, it wasn't clear weather I actually paid that way or am paying for a month at a time? Need to make that easier to understand and make sure you are paying the way you want for the discount. You can do a follow up survey only if you are on the line when you call -

pdfFiller is user-friendly and the site is easy to navigate. I love the fact that a function stays the same until you change it, eg. a font size and format. However, I would like the option to use all the Fonts that I have installed on my own computer. When a page is duplicated, I'd love it if the 'changes' made to the original using pdfFiller, could also be duplicated rather than simply a duplication of the original document. I also can't seem to find a way to cut and paste text to apply it in a different area of the document, which means that the process of replicating a change is more time-consuming, but this could be my current unfamiliarity with the software. I was impressed that within a couple of hours of use, I was offered the option to attend a webinar to improve my understanding.

It would help to have some sort of tutorial outlining the all the functions. Having been offered a webinar during the 30 day free trial would've been helpful.