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Dec 30, 2025
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It popped up along with a State of FL form that I needed to complete. I'm annoyed that they didn't tell me right from the start that you could only use it with a paid prescription.
Everything has been great, with the exception that it takes a while to open up the documents on mybox. There should be a feature for ''QUICKVIEW" of the document you want to open.
John from the Support Team was great to…
John from the Support Team was great to work with. He answered my question in less than 30 seconds and I had the form need to continue processing an export application. Well done and thanks.
Misunderstanding between monthly & annual plans
I had to call twice because I did not understand the difference between the monthly and annual plan. Each time I called the person I talked to helped me with my misunderstanding. .
Ryan was extremely patient and persistent to solve the issue
Ryan was beyond patient with me to solve my issue. I really felt like he was determined to have me understand the instructions he was giving me towards the solution. He used a few of approaches. One of which was sending me a visual with arrows.....That worked!!!! His patience and persistence is refreshing and truly appreciated.
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