When I first signed up, I only wanted a personal account. They system did not provide me with an option to choose, that I could see, between accounts. It automatically signed me up for professional and now I have to jump through a few hoops to cancel the pro and sign up for personal.

Great product. Good interface gives you all the options you need in one place. Clear and easy to understand. The only downside is remembering its a browser only interface, remembering the product name and having to navigate to the URL to begin. Not an issue for a daily user, but if you use only intermittently like I do, I have to make myself a reminder. To that end, I think its a little expensive for a casual user; but I do still like the interface so much that it overrides my concern on cost.

After a slow start and feeling misled by the "fill in your form for free" and then having to pay, I did get a full refund. The tech support was excellent - they were the only ones, that I could find, that could get me the rather complex fill in form from NY State Tax authorities (RP-5217). I still feel I should not have to pay a third party to file a required tax form - but that is an issue I'll have to take up with NYS, wish me good luck with that one.

Excellent product but my learning curve is quite steep. I am not familiar with a lot of things younger users are familiar with. Leads to a lot of fumbling around, but the on-line service chats were very helpful.

Would like to see a better way to organize/save files for easier opening. Would like to see a way to convert files to PDF as well. No need to send a follow-up survey, your system won't allow us to complete it without having a Facebook or Linkedin account...we know our own e-mail address and it won't accept it.

i doing homework with this program for the kids and its so easy just edit the pdf, the other way i just take pic screen save move paint... this is good