My subscription had expired My subscription had expired. I was trying to reactivate my account with a discount offer that was offered to me before my account had expired. Unfortunately I couldn’t seem to figure this out. I was connected to Katrina using the live chat. She explained to me because my account had expired the offer was no longer available. She did however offer me 25% I accepted what was proposed to me. Yet again I was still having problems figuring out how to get this discount link Katrina had sent me. She eventually emailed the link to me because the computer and myself don’t see eye to eye and I can’t figure out how the thing works sometimes. Katrina was very patient and understanding. She helped me figure out my dilemma. Thank youMathieu

AMAZING CUSTOMER SUPPORT!! A+++ Product outperformed other PDF software for my needs at the time! Customer services are A++, an annual subscription fee was taken as I had forgotten to stop this after my use, upon emailing pdfFiller's 'Live chat' the refund was processed and I received a confirmation email of this from PayPal in less than 30 seconds! If it wasn't for Covid19, I would have continued the subscription, but after losing my job my finances are paramount! Hopefully I will be in a position to return to your service in future! Thankyou pdfFiller!

Great Tool & Responsive Customer Support I've been using pdfFiller for several years now, and find it easy to use to make quick changes to documents. It has improved over the time i've used it, as originally the font didn't always match and some sections couldn't be moved or deleted, but it now seems to have these features. On a couple of occasions I've needed to raise a support ticket, and the team are very responsive, helpful and provide a resolution quickly. The reason i've not given it 5 stars is because last year i had to edit a 60+ page instruction manual, and spent many hours over a couple of weeks trying to get it to work, but it kept crashing and not loading all the pages, which was frustrating and wasted a lot of time. In the end i gave up and redesigned the manual using another platform. Overall, great for simple editing and the basic package is good value for a small business.