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I must admit, I'm very grateful to the leadership of this organization; and the quickness in resolving issues raised by subscribers, like me. This is my second year of being a part of this wonderful and truly a required program for someone like me in my Income Tax Preparation Organization.
Your services is quality and the availability of your program is impeccable.
Without you I would be lost trying to prepare 1099MISC for my small business clients.
Thanks for your continued supports and availability of your support staffs..
Truly yours
Max Taylor
p.s
I noticed that you have a Massachusetts phone number .. I'm actually from Cambridge, MA and attended Bentley(college) University in Waltam, where I studied Accounting&Finance and now runs my own tax preparations and financial services firm here in Northern Virginia.
A little overwhelming at first. Trying to send to a client to fill out a form but it seems a little difficult. A webinar would be nice. I am going through the FAQ with some success.
For example, the exhibits in my court Motion were in various formats and its amazing how it handled the various formats and converted them to PDFs flawlessly
I wish there were more typfaces I could use. Also, I couldn't figure out how to italicize titles within the document without it italicizing all around it. I gave up after several attempts. Wish that part were more user friendly.
Very satisfied with my customer…
Very satisfied with my customer assistance from agent Ralph. He was able to handle my issue and rectify the problem quickly! Excellent service
When I chatted with support
When I chatted with support, I had had two different people who took the files I had been trying to merge unsuccessfully and merge them for me!!! Similarly when I had trouble with blank pages and missing pages in a merged document I found out it was because I was using Edge as my browser instead of Chrome. It would have been best if that had been in the program itself, but support really came through to help me out.
I mistakenly did not cancel the trial…
I mistakenly did not cancel the trial period and was billed for a year's subscription. When I wrote to the support team, they immediately cancelled the subscription with a full refund. Even though the mistake had been mine, there was no lengthy questioning about how it happened or extra surcharges or the like. I very much appreciated their professionalism in meeting my needs.
So far so good
So far so good. Easy to use anywhere since it is web based and I don't have to worry about which computer I'm using, whether at home, office, or other.
PDF Filler was easy to learn and use, I was able to get the signatures I needed, very satisfied. The only thing I was unaware of (could have been in the small print) was the trial obligation before being able to download my signed document. Overall Great experience.