Last updated on
Jan 3, 2026
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I was sort of afraid to install and pay for this online. There is so much identity theft out there.. I was just a victim of fraud on my bank account. But this seem pretty secure and was easy to get going.
It was the only source I could find to obtain 2014 Form 990 forms. The IRS site shows 2014 forms tabs but they are for 2015 which is the wrong form. I could not find the supplemental forms I needed by searching the website so I gave up and contacted customer support on your chat line. The rep was very polite and sought out all the supplemental forms I needed to finish the job. That's a real plus but I should have been able to find the forms on the website.
I like the program a lot. You recently changed the format a little. When I want to save a document to my computer, I can't tell it where to save it; it automatically saves it to my downloads, which I do not like. Before you changed the format, I was able to save a PDF completed document to whatever file I needed to on my computer. I would like to be able to do that again.
Don't quite understand how it works as I am not a computer person except to do genealogy, and write.
One cannot operate a computer without it. At least this is what I'm finding out.
It all seems automatic, I would like to know more about it's function, Why's and what-fores, instead of just logging on and it appears. All I know is that it is a major function for downloading photographs and some documents. There should be a tutorial offered to those who are senior citizens and so many things are automatic.
It takes understanding its function to a non-software-computer person. Guess more instruction would help.
Such helpful customer support
This is a great product but I only needed it for a short while, (1 day) but forgot to cancel my free trial, contacted customer support and they arranged for a refund right away, so very helpful.
Good product with a few minor changes
You need to be able to increase font size on just one word or 1 line, not the whole document. Also ther should be a notice when you have come to your margin so you don't keep typing and have to redo. But all in all it worked as it said and did a good job for me.I will use this again, many times. Thank you
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