Anne in customer support was outstanding, she was patient, calm, informative and extremely helpful. I had lost work that I had spent hours on and couldnt find what I had done wrong, Anne patiently worked through it with me and I found the document, without her I would have cried, literally, as I had worked the whole of the night on the document and it looked like i had lost it all. Anne should be commended for her high level customer service. She is a definate asset to your organisation.

There have been a few times I have been frustrated because I can't access my documents. Get an error message but other than those 2 times I am extremely satisfied with it

user friendly, easy to create and send, very happy with the responsiveness of customer service via email; however, it would be nice to be able to speak to someone on the phone for quick questions.

I'm still on the learning curve. Would like to have a way to erase large sections of a page, not just strips of it. If there is such a way, I haven't yet discovered that.

Having better results with the site It is a lifesaver as far as my clients being able to sign consents on the screen and get them back to me. So far, the recipients of my docs have been able to follow the instructions and sign the docs without difficulty