The service works well and is very convenient, however I was disappointed by the way I was able to complete an entire form but was not advised it was not free until the form was completed after spending a couple hours working on it. Since this is a pay service, the consumer should be advised immediately upon accessing any forms on an internet search. In order to preserve my work, I had no choice but to subscribe. Perhaps you should market a new service that charges by the document. I would have gladly paid for that up front. The service itself works very well.