Last updated on
Jan 3, 2026
pdfFiller scores top ratings on review platforms
This application is users friendly and easy to use. Great product. The only thing missing for my agency's purpose is the attachment part. If the attachment features is add to it, this would be awsome.
The UI is outstanding and very effortless. Very impressed.
My only issue was with advanced features. Would have liked to know ahead of time that they were additional fee. Everything looks included and don't like being told something cost money after the fact. Second, when telling me I had to upgrade to get additional feature, it should show the difference between what I am paying verses the new amount. I was on personal plan ($6) but to get the features I needed it was ($10). It said it was $10 for advanced plan but I didn't know if that meant $10 MORE than I was already paying. I had to open site in incognito mode, look at plans to figure it out... not fun.
Lastly, I was trying to send 2 separate PDFs as one doc. It took me a while to figure out where Merge was. I didn't understand why all the options under Actions were greyed out. That was very frustrating and should be improved.
PDFfiller is very easy to use and the auto-save feature works reliably. One thing that I didn't like was that I had to sign up for a plan to be able to save my pdf. Had I not chosen to sign up, I believe my work would have not been saved. What compelled me to sign up was that I didn't want to lose the work that I was doing. Overall, I think PDFfiller is a great tool and worth the money; however, some users may not like the mandatory payment in order to see their documents again.
Customer Service Is Great
I used this service while at work and as a functional feature it is great, does what one needs it to do. However, as sometimes happens, I needed to charge this to my personal banking account at the time. When I left the company, I contacted their customer services team via their web based chat service and a kind lady named Monica answered my query. She was very helpful, diligent in helping me locate my details, and took her time to reassure me that the service subscription had ended and evening was a-ok. I know if I ever need to use this service I will come back, and part of the reason is because the customer care was absolutely spot on. Would recommend.
It was a little slow at the beginning…
It was a little slow at the beginning until all information required was visible to agent - perhaps of the template for reply used. After that it was very quickly resolved. Thank you for todays agent.
What do you like best?
The fact that you can make templates for repeat use. That saves me a lot of time.
What do you dislike?
The cost is a little high for what I use it for- just doing some monthly billing for a handful of clients.
What problems are you solving with the product? What benefits have you realized?
It saves me time and I have a lot of difficulties filling out insurance forms by hand as the fields are so small.
Watch pdfFiller eSignatures in action
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