Customer support was top notch. They resolved my print issues with my form. The reason I did not give it 5 stars and would not recommend is that I Googled for a form to fill out for a US Passport. I didn't expect to find one i could fill in on line. What was not apparent was that ONLY AFTER SPENDING 30 MINUTES FILLING OUT THE FORM did I find out I had to pay $20 to print, save, fax, email or share the form. Customer service was great, but did not want to sign up for a monthly pdf service or pay $20 for 1 form.

I had trouble with saving files but I figured it out. The program comes with alot of different features and a webinar to see how it all works would be great.

I love the ease of completing the forms. I have completed over 30 documents and each one was easy to find in the library once I put the document number in. I love the fact that you can choose which pages you would like to print. Another great feature is it saves each document automatically and you can save the completed document to another device.