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RFP # 05014218IP060 Subject: Interactive Voice Response (IVR) Due: May 03, 2018 2:00 P.M. Submit Proposals to: City of Cedar Park Finance Department 450 Cypress Creek Road, Bldg 1 Cedar Park, Texas
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How to fill out subject interactive voice response

01
Begin by identifying the purpose of the subject interactive voice response (IVR). Determine what information or assistance the IVR needs to provide to callers about the subject.
02
Create a script for the IVR that includes clear and concise instructions or prompts for callers. Each prompt should guide callers to the next step or provide options for different subject-related inquiries.
03
Configure the IVR system to recognize voice commands or touch-tone responses from callers. This can involve programming specific keywords or responses that trigger certain IVR actions or route callers to specific departments or individuals.
04
Test the IVR system to ensure it functions as intended. Make sure all prompts are correctly recognized, options are properly routed, and any additional features (such as voice recognition or call routing) work seamlessly.
05
Train any call center agents or representatives who will be handling calls that get routed from the subject IVR. They should be familiar with the IVR prompts and able to provide further assistance if needed.
06
Monitor and analyze the performance of the subject IVR regularly. Collect data on call volume, caller satisfaction, and any issues reported by callers. Use this information to identify areas for improvement and make necessary adjustments to the IVR system.
07
Continuously update and refine the subject IVR based on feedback and changing caller needs. Regularly review and revise the IVR script, prompts, and options to ensure they remain relevant and helpful to callers.

Who needs subject interactive voice response?

01
Subject interactive voice response can be beneficial for various organizations and businesses. It is particularly useful for companies with high call volume and frequent inquiries about a specific subject or topic. Some examples of who may need subject IVRs include:
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- Customer service departments needing to provide information on specific products or services
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- Government agencies or departments providing general information or services to the public
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- Educational institutions offering information on courses, admissions, or student services
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- Healthcare providers or hospitals offering appointment scheduling or general healthcare information
06
- Companies or organizations with frequently asked questions (FAQs) about a particular subject
07
- Any business or organization wanting to streamline their call handling process and provide efficient self-service options to callers.
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Subject interactive voice response is a technology that allows a computer to interact with humans through the use of voice commands.
Companies or organizations that utilize interactive voice response technology are required to file subject interactive voice response.
Subject interactive voice response can be filled out by providing information on the use of interactive voice response technology within the organization.
The purpose of subject interactive voice response is to gather information on the usage of interactive voice response technology and ensure compliance with regulations.
Information such as the number of interactive voice response systems used, the purpose of usage, and any security measures in place must be reported on subject interactive voice response.
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