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Get the free Making your service accessible: an introduction - GOV.UK

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Accessible Booking ProcedureAccessible Booking Procedure September 2019 v2This document is a guide for our customers who have accessibility requirements, and it sets out the procedures that need to
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How to fill out making your service accessible

01
Conduct an accessibility audit to identify any existing accessibility issues with your service.
02
Update your website or application to comply with accessibility standards, such as WCAG (Web Content Accessibility Guidelines). This may include elements like providing alt text for images, ensuring proper heading structure, and creating accessible forms.
03
Use color contrast that meets accessibility guidelines to ensure legibility for users with visual impairments.
04
Make sure your website or application is keyboard accessible, allowing users to navigate and interact using only a keyboard.
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Provide alternative ways to access content, such as closed captions or transcripts for videos, and text alternatives for non-text content.
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Test your service with assistive technologies, such as screen readers, to ensure compatibility and usability.
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Regularly evaluate and update your service to address any new accessibility requirements or issues that may arise.

Who needs making your service accessible?

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Making your service accessible is important for anyone who wants to ensure that their products or services can be accessed and used by a wide range of people. This includes individuals with disabilities, such as visual impairments, hearing impairments, mobility impairments, or cognitive disabilities. By making your service accessible, you can accommodate these users and provide them with equal opportunities to access and utilize your offerings. Additionally, creating an accessible service can also benefit other user groups, such as older adults, individuals with temporary impairments, or those using assistive technologies.
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Making our service accessible involves ensuring that individuals with disabilities can use and benefit from our services, including those with visual, hearing, motor, and cognitive impairments. This may involve providing alternative formats, assistive technologies, and accommodations.
Anyone providing goods or services to the public, including businesses, organizations, and government entities, are required to make their services accessible.
Filing for making your service accessible typically involves completing forms, providing documentation of the steps taken to make services accessible, and showing compliance with accessibility standards.
The purpose of making our service accessible is to ensure equal access and opportunity for all individuals, including those with disabilities. It promotes inclusivity and helps fulfill legal obligations under disability rights laws.
The information reported on making our service accessible may include details on the accessibility features implemented, any challenges faced in making services accessible, and plans for ongoing improvements.
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