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COMPLAINTS POLICY AND PROCEDURESOwner:S VarcoeReview Date: Approver Head of Governance 10th May 2022C BuchananNext Review Date CEO May 20231 The Charter Schools Educational TrustSTATEMENT OF INTENT
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01
Review the complaints policy and procedures document to understand the requirements and guidelines.
02
Collect all necessary information related to the complaint, including details of the issue, individuals involved, date and time of occurrence, and any supporting documentation.
03
Complete the complaint form provided in the policy and procedures document, ensuring all fields are filled out accurately and completely.
04
Attach any relevant documentation or evidence that supports the complaint, such as emails, photos, or witness statements.
05
Submit the completed complaint form and supporting documents to the designated individual or department as outlined in the policy and procedures.
06
Follow up with the designated individual or department to ensure the complaint is being addressed in a timely manner and according to the established procedures.
07
Keep records of the complaint and any updates or resolutions provided by the organization for future reference.

Who needs complaints policy and procedures?

01
Any organization or business that wants to effectively address and resolve complaints from customers, employees, or other stakeholders.
02
Complaints policy and procedures are particularly important for service-oriented industries, healthcare facilities, educational institutions, and government agencies.
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Complaints policy and procedures outline the process for addressing and resolving grievances or issues raised by individuals or entities.
All organizations, businesses, or entities are required to have complaints policy and procedures in place.
Complaints policy and procedures can be filled out by identifying the grievance procedure, providing clear instructions on how to file a complaint, and outlining the steps for investigation and resolution.
The purpose of complaints policy and procedures is to provide a structured way for handling grievances, ensuring transparency and fairness in the resolution process.
Complaints policy and procedures must include details on how to file a complaint, who to contact, timelines for response and resolution, and any escalation procedures.
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