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EMPLOYEE INCIDENT Employee Copy Waterloo Catholic District School BoardACCESSIBILITY: To request this file in large print, please email aoda@wcdsb.ca or call (519) 5783660. Please Note: Pursuant to
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How to fill out customer service accessibility standard

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How to fill out customer service accessibility standard

01
Identify the accessibility needs of your customers.
02
Provide accessible communication options, such as TTY or email.
03
Train customer service staff on how to interact with customers with disabilities.
04
Ensure physical accessibility to your customer service location.
05
Provide alternative formats for customer service materials, such as large print or braille.

Who needs customer service accessibility standard?

01
Any business or organization that provides customer service should strive to meet accessibility standards to ensure equal access for all customers, including those with disabilities.
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The customer service accessibility standard includes guidelines for organizations to follow in order to make their services accessible to customers with disabilities.
All organizations providing goods or services to the public in Ontario are required to file the customer service accessibility standard.
Organizations can fill out the customer service accessibility standard online through the Accessibility Directorate of Ontario website.
The purpose of the customer service accessibility standard is to ensure that customers with disabilities are able to access goods and services in a manner that is equal to that of customers without disabilities.
Organizations must report on their policies and practices for providing accessible customer service, as well as any training provided to staff on serving customers with disabilities.
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