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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
You can pay by credit/debit card or direct debit. You select your payment method when booking. If you need to add your rent payment details you can do so here. If you are a customer looking to make a payment, you can do this in My Account on the payment tab.
Please ensure you notify us if you change your bank or card payment details at any time, by contacting our National Contact Center or your property team. You can view your account online at www.unitestudents.com by logging in to your personalized 'My Account section'.
Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or sending an e-mail to us at cancellations@unitestudents.com, at any time during the 7 days after we e-mail you confirming your booking is complete (the 7 Day Cooling-Off Period).
After fourteen days of late rent: You are entitled to initiate contact with the guarantor. Nearly all student tenancy agreement have guarantors as students tend to not have steady regular income. As a guarantor, they are legally bounded to pay any outstanding charges that are not paid by a tenant.
You can check in on or after the start date of your tenancy agreement. If you're unsure when this is, log in to your Unite Students account or go to the Get Ready for Check-in section of the Reunite app to find out.
Alternatively you can contact our National Contact Center on 0300 303 8642. If you are not yet living with us, or you are a member of the public, you can also call us on this number, and we will take the details of your complaint and help resolve it.
Please ensure you notify us if you change your bank or card payment details at any time, by contacting our National Contact Center or your property team. You can view your account online at www.unitestudents.com by logging in to your personalized 'My Account section'.
Call us on 0800 709 007 Our network of professional advisers can offer confidential advice on criminal law, family law, consumer law, property and land law, Wills and trusts as well as many other legal issues.
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