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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
It was a little difficult to navigate at first, but has allowed me to begin to file paper claims with insurance companies for a small medical company. Help was quick when I asked. Alignment is a little off, but it gave me a good, cheap start.
2018-10-03
Excellent and modern convenience
I used PDF filler for just about everything- I am constantly needing to fax things and being able to do it digitally and get confirmation that it was received is great. I also use the form filler to easily electronically sign and send documents back and forth!
Nothing, to be honest, the platform is super user-friendly, the cost is reasonable and the product always works!
2019-05-16
The easiest way to fill out documents
PDFfiller changed how i started sending out documents. It is extremely user friendly and efficient. We are almost completely paper less.
Like anything else, figuring out everything I was capable of was confusing. However, once i started, it became so much easier than any other PDF changer I have ever used.
2018-12-04
So far so good importing pdf doc to…
So far so good importing pdf doc to edit Word for a children's book I'm writing. Important to have illustration (drafts) work sheet above and have critique "notes" below!
2024-05-23
Super User Friendly and Wonderful Service
Made signing in and using the service very easy. PDFFiller helped me fill in my PDF with ease. Their service department was extraordinarily helpful, too.
When I needed to cancel, they offered a quick refund and provided links with instructions in how to proceed. Great team, thank you very much.
2023-08-02
Still to early to tell. Until now, all I can say is that the text types could adjust more to the real ones and it could have an option to copy-paste fields through the document. Moving boxes is not that easy, either. Bur overrall it's been great.
2022-02-11
I'm extremely happy with the pdfFiller…
I'm extremely happy with the pdfFiller it really makes life easy when you have to get important projects done.
2021-07-17
I love it ! Ive had so problems tring to find a app that i actully could use .This app works great. Its saved me a huge headache
THANK YOU!!
2021-05-21
This is an amazing program
This is an amazing program. I like all the options it has. Merging documents together, removing pages, splitting documents, re-arranging pages. Does it all.
2020-04-29
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you improve first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
How can I improve my call flow?
Minimum On-Hold Times during Calls. Nobody likes being put on hold during calls. Efficient Call Flow Management. Call centers get a lot of calls. Happy Calling Agents. Proper CEM integration. Listening to the Customers.
How do you make a call flow?
Navigate to the Call Flows page. Click on Add Flow. Click on the Flow to open it and edit its settings. Click on Settings to name the Call Flow and give it an extension. Click on Add Action to add your first feature.
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