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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
Am new to PDFfiller so here are some initial comments:
1. an "undo" button would be nice
2. when sharing a document and adding comments/instructions, it would be helpful to have the option to pull up the document to be shared for reference.
2014-07-01
Generally very good. When you print it saves first which I don't want it to do and "Save As" does not allow you to rename which is not right. Other than that, it does what you want.
2015-12-15
Unfortunately I paid for PDFescape before I found you. I subscribed to the Ultimate - it was very user unfriendly with absolutely no online tutorials or help - and I am no novice, I have designed and published several of my own websites. I really think yours is great and have had real a good experience working with setting up my contracts with it. Thanks! Sam
2017-05-16
So far, so good. Nice feature that long ago MS in word offered something similar. If marketed correctly, it should be very successful - God willing.
2018-06-08
PDFfiller is making filling out forms much more streamlined. As a non-profit organization we try to look for things make the running of it more efficient. PDFfiller has made this possible. No more trying to create the forms and fill in the tiny blocks. Just create, insert, and print.
2019-07-24
I guess a better comment today would be that I'm still trying to master the filler prompts etc so I have been getting lost and don't know for sure what to do, but I did do bette
2019-11-19
What do you like best?
This has saved me some much time on filling out all my documents & storing them as well !!! I just love how you can erase information & add other items to it as well!
What do you dislike?
Sometimes it does have a hard time reading some of the documents & uploading them correctly . I then have to restart the program a couple of times before it actually is able to load the document .
What problems are you solving with the product? What benefits have you realized?
With this software i am able to edit all my PDF'S add & delete any information that needs to be revised & have an amazing clean, clear & legible PDF's for my clients to view!!!
This has saved me some much time on filling out all my documents & storing them as well !!! I just love how you can erase information & add other items to it as well!
What do you dislike?
Sometimes it does have a hard time reading some of the documents & uploading them correctly . I then have to restart the program a couple of times before it actually is able to load the document .
What problems are you solving with the product? What benefits have you realized?
With this software i am able to edit all my PDF'S add & delete any information that needs to be revised & have an amazing clean, clear & legible PDF's for my clients to view!!!
2019-08-15
I needed to use the service for an application
I needed to use the service for an application! It was only needed once. The day I was going to cancel it due to no longer needing the service the money had already come out of my account. They immediately refunded it and even offered a discount if I wanted to continue using it. I highly recommend it was an easy to use service with many benefits packed in.
2020-10-15
Elisa stepped right into action and helped me with my accounting issue. It is so nice to be able to have an account services individual help a customer with ease. This is a very rare occasion especially during this pandemic. Thank you Elisa!!!!!
2020-08-14
For pdfFiller’s FAQs
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What if I have more questions?
Contact Support
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
How is ticket resolution calculated?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
How do you get the first call resolution?
Ensure Quick Response Time. 60% of customers believe that one minute on hold is too long to wait to speak to customer service. Consider Live Chat. Offer Seamless Bot to Human Support. Focus on Customer Satisfaction. Keep tabs on FCR Success. Offer Multi Channel Fluidity.
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