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To approve/reject article, you will need the KB Manager role in ServiceNow. Navigate to Knowledge>Articles > Unpublished. This lists all KB articles waiting to be reviewed and approved/rejected by the KB manager.
0:04 8:11 Suggested clip How to Create Articles in the ServiceNow Knowledge Base — Video YouTubeStart of suggested client of suggested clip How to Create Articles in the ServiceNow Knowledge Base — Video
0:04 8:11 Suggested clip How to Create Articles in the ServiceNow Knowledge Base — Video YouTubeStart of suggested client of suggested clip How to Create Articles in the ServiceNow Knowledge Base — Video
Finalize the topics that you need to cover. Structure the articles in an easily consumable format. Write with the average user in mind. Add screenshots and videos especially when you explain something complex.
Select Search under Knowledge in the Application Navigator on the left. Click the Import Articles button in the upper right of the header. Browse to your Word document, select it, and click Open. Click Import.
The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. Users can search and browse articles as well as provide feedback.
Click the Knowledge tab. Click Create Article. Select the Knowledge article type. Create a title for your article, such as Our company address. Write a description, this goes under the title in the search results. Put your company address in the rich text area field you created in the last unit.
Knowledge is created through practice, collaboration, interaction, and education, as the different knowledge types are shared and converted. Beyond this, knowledge creation is also supported by relevant information and data which can improve decisions and serve as building blocks in the creation of new knowledge.
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