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When I started searching for a PDF to Word doc. a few days back, I downloaded 4 different trials and hated all of them!! They were not user friendly like this one is!! To anyone reading this, DO NOT waste your time researching other apps, you will not find anything better then this one! I would absolutely recommend PDFfiller to anyone who is reading this!!... and so will you.
2015-06-03
The PDF filler provided an easy and efficient way to complete my PDF documents. It allowed me tailor the form to completely explain its intended purpose.
2016-02-16
I have found it extremely useful & very simple to use. If you can use a keyboard you can use PDF filler. Edited documents are easy to find. Would highly recommend
2016-06-19
It can be great, but it's a little buggy at times. The signature feature often crashes the signer's device, whether mobile or desktop, and the API integration with Zapier is very finicky as well.
2018-05-12
What do you like best?
Incredible time saver. Easily import documents.
What do you dislike?
I have not found anything I dislike, I find ease of use to be excellent..
Recommendations to others considering the product:
It is a pleasure to use.
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Government filings required endless documentation. PDFfiller makes that easy and documents are professional in appearance.
Incredible time saver. Easily import documents.
What do you dislike?
I have not found anything I dislike, I find ease of use to be excellent..
Recommendations to others considering the product:
It is a pleasure to use.
What problems are you solving with the product? What benefits have you realized?
Government filings required endless documentation. PDFfiller makes that easy and documents are professional in appearance.
2019-10-15
Great service for price and for my budget ... will learn more option i can use ... but for now i need to transfer my doc in PDF for protecting if sent and this is perfect for me :) Thank you for affordable service :)
2022-12-18
I was a bit misled - I looked up free pdf edit - I edited all the pages I needed, but I couldn't do anything with them until I signed up... so I had to sign up to get to them....
2021-12-02
Easy to find fast and proficient chat support
My issue is resolved in under 5 minutes.. I was able to speak with a live confidence human being in under 30 seconds.. I was charged for subscription that I forgot I had subscribed to and I no longer needed and the chat agent Kara had my problem resolved in no time. Locating this chat support option was easy and not hidden amongst FAQs or literature used to distract and deter you from reaching out
2021-02-10
This company is the best, I have been using it since 2012 and love it, so easy to use, saves me so much time when filling out documents and everyone is super friendly with amazing costumer service!!!
Thanks PDFFILLER !!!!
2020-06-19
For pdfFiller’s FAQs
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What if I have more questions?
Contact Support
How do you ensure first call resolution?
Ensure Quick Response Time. 60% of customers believe that one minute on hold is too long to wait to speak to customer service. Consider Live Chat. Offer Seamless Bot to Human Support. Focus on Customer Satisfaction. Keep tabs on FCR Success. Offer Multi Channel Fluidity.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
How can I improve my call flow?
Minimum On-Hold Times during Calls. Nobody likes being put on hold during calls. Efficient Call Flow Management. Call centers get a lot of calls. Happy Calling Agents. Proper CEM integration. Listening to the Customers.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
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