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The stars did not appear on this survey, so nothing is marked; however, this was and still is a great service, and is very much needed as it is a very helpful tool in filling out forms that do allow computer input. :-)
2014-07-28
Very User Friendly and convenient. Wish there was other nursing cheat sheets available. ( Treatment sheets, Vital assessment sheets, etc) Takes the guess work out of creating your own.
2018-05-05
Everything was easy to mange till I got to printing & I get an error message. I could not print from your Site. I used my computer system to print.printing
2019-01-12
Hard to get used to, and probably a lot of features we are not taking advantage of for lack of know-how, but very reliable and handy. We mostly use it to send for signature.
2019-01-30
What do you like best?
I like the most is you can process all the documents in computer no need to print any paper, save time, save money and save our environment.
What do you dislike?
I do not like it is the soft ware does not allow to edit Chinese fonts, I wish that Chinese can be edited too. That will be greatest function.
Recommendations to others considering the product:
Already recommended to my team.
What problems are you solving with the product? What benefits have you realized?
working with global colleagues at the same time on line, no need to print any paper.
I like the most is you can process all the documents in computer no need to print any paper, save time, save money and save our environment.
What do you dislike?
I do not like it is the soft ware does not allow to edit Chinese fonts, I wish that Chinese can be edited too. That will be greatest function.
Recommendations to others considering the product:
Already recommended to my team.
What problems are you solving with the product? What benefits have you realized?
working with global colleagues at the same time on line, no need to print any paper.
2018-12-21
What do you like best?
This program has a very end user friendly. I have used it at home, work and my social club. Having it in the cloud makes it easy to use where every I have Internet service.
What do you dislike?
Though I don’t have much I dislike there is a concern about the storing of my documents?
Recommendations to others considering the product:
I started using this for personal use then brought it into using while at work
What problems are you solving with the product? What benefits have you realized?
Editing PDF documents that are sent to me for review. The ability to edit, sign and convert my documents are a true benefit.
This program has a very end user friendly. I have used it at home, work and my social club. Having it in the cloud makes it easy to use where every I have Internet service.
What do you dislike?
Though I don’t have much I dislike there is a concern about the storing of my documents?
Recommendations to others considering the product:
I started using this for personal use then brought it into using while at work
What problems are you solving with the product? What benefits have you realized?
Editing PDF documents that are sent to me for review. The ability to edit, sign and convert my documents are a true benefit.
2020-02-06
I am very happy with the services of…
I am very happy with the services of pdfFiller.com
Their customer service is excellent. A payment was automatically made from my credit card. However, after talking to the customer service, I got my refund which I never thought would be possible.
2024-04-27
It was actually nice, easy and convenient to use. It is just that I find it expensive so I revert back to my old ways means manually filing or writing in forms. :)
2023-01-22
I like it very much, I think it has great fearures and it has helped me a lot... so much that I was ready to become a paid user. However, 2 of the last documents I uploaded to the system were cut-off and seriously changed (different format, things missing, etc) the uploaded document did not show as an identical version of the original document and that made me change my mind. I use it for contracts and they need to be exactly as the original document. These are legally binding documents, so because of that, I decided not to continue the service after the free trial ends.
2020-06-28
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What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
How do you calculate your first resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
How do I find the first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
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