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Simplifies everything, makes everything much, much easier. In real estate, the ability to simplify the requirements for clients makes a massive difference in their overall experience. I highly recommend PDFfiller for all brokers out there!
2017-08-12
I loved using the program. It helped on saving paper while allowing to update documents without having to print, use white out, and scan the updated document. It was really the only feature I used, but i know there was so much more to the program. I would love if they created a pay option that was cheaper than basic or reduced the price of basic for those of us who just need it for one or two functions. It was very easy to use and i wish i needed it for other things. Overall still a great program and i would recommend it to anyone. I am only giving it 4 stars due to me just not needing it for a whole lot.
2020-03-31
Accounting
I have been very frustrated in trying to create our 1099s for 2022 in pdfFiller. I began a chat with "Kara" and she was wonderful and very patient walking me through the different steps to create a template. She also sent me a video as a tutorial. Very helpful. Very good experience and removed my frustration. Thank you.
2023-01-26
I love the app because it's very…
I love the app because it's very convenient. However, I found typing into the right spaces to be challenging, especially when I tried to align to them into the correct places.
2022-04-15
I found pdfFiller very convenient
I found pdfFiller very convenient, user friendly and easy to discover new features. I had a problem, emailed customer support and immediately got a helpful reply from Ralph in customer support. Ophir K.
2021-09-28
Took me a minute to get the hang of…
Took me a minute to get the hang of it... after that no problem. Not sure if there is a tutorial for typing in text and moving the text where you need it...
2021-08-14
I inadvertently established trial accounts under two different emails for PDFFILLER.. Although I found the product to be useful and efficient, i decided that I did not have the volume of **** to justify an ongoing subscription and canceled. A paypal charge a month later for a year's subscription alerted me to still having an active acct under a 2nd email address. I immediately contacted customer support via Chat and within a matter of minutes the agent terminated the account and send a credit back to my paypal account. Truly amazing customer service! Further, I would HIGHLY ********* PDFFILLER for any one needing to alter a significant volume of **** -- it is a very good product."
2021-05-22
The forms I need are here but I need to…
The forms I need are here but I need to know exactly which forms I need...However , this sight has every type of legal form which makes it convent and affordable...
2021-01-30
What do you like best?
Easy to navigate, loads quickly. I usually don't have a lot of time in the field to wait for loading.
What do you dislike?
Once I was proficient in the navigation, I was good.
What problems are you solving with the product? What benefits have you realized?
I get a fast turnaround on documents that need signed. I can also verify that the documents have been signed while out in the field.
2020-08-25
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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