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I wish to gain more experience before making a committment, but, thus far, I am finding the product useful.
Since writing the above, I have used the PDFfiller to complete a batch of same-format, but different forms, and found it convenient to be able to use the one basic form for each of my projects.
2016-11-07
It meets my needs very well. If I could get my own fax number for less than $10/month I would add that. As it is now, I have a fax separate from this but only pay $8/month so will keep and use separately. Disappointed it was so much for the add on. Also, for the edit option. Many things to do but all as add ons. For now, I like what I can do, though.
2016-12-14
What do you like best?
I can edit PDF files that I use often with ease.
What do you dislike?
I still can not figure out how to save as in the pdf filler to go back and edit the same exact file.
What problems are you solving with the product? What benefits have you realized?
I am saving time which is helping me save money.
I can edit PDF files that I use often with ease.
What do you dislike?
I still can not figure out how to save as in the pdf filler to go back and edit the same exact file.
What problems are you solving with the product? What benefits have you realized?
I am saving time which is helping me save money.
2019-01-29
New User but Impressed
Just now starting to use, but am thoroughly impressed. I'm sure as I get used to the software it will increase to 5 stars!
2021-10-05
Could NOT figure out how to sign a PDF…
Could NOT figure out how to sign a PDF in Adobe Acrobat to change my address with the IRS. Did it painlessly in PDF Filler. Thank you!
2021-03-15
Fast Refund!
I was charged the $199 yearly subscription when I had forgotten to cancel due to personal reasons. The customer support agent quickly and easily handled cancellation and the refund. Thank you guys!!
2020-12-23
I really like the service a lot. It is user friendly and intuitive. I like that this also comes with Sign Now so that I can have all the forms I need for my business easy and accessible for me to get electronically signed.
I would give it 5 starts except in the Sign Now program the program should default to the text box for people to sign and then have the live signature be on a separate tab, so basically reverse what it is now. It is hard for some people to get to the text box for them to type their signature.
I use this all the time in my business and I would recommend it.
2020-10-18
Elisa stepped right into action and helped me with my accounting issue. It is so nice to be able to have an account services individual help a customer with ease. This is a very rare occasion especially during this pandemic. Thank you Elisa!!!!!
2020-08-14
Still learning... but so far so good.
Convenient user interface, able to quickly make the necessary edits to my documents and I'm enjoying using the product.
2020-04-25
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
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How is ticket resolution calculated?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate.
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What is FCR report?
In accounting, a financial condition report (FCR) is a report on the solvency condition of an insurance company that takes into account both the current financial status, as reflected in the balance sheet, and an assessment of the ability of the company to survive future risk scenarios.
How are repeated calls calculated?
Your Repeat Customer Rate is calculated by dividing your Repeat Customers by your Total Paying Customers. Every store has two types of customers: New Customers and Repeat Customers. Knowing your Repeat Customer Rate will show you what percentage of customers are coming back to your store to shop again.
How is SLA calculated for tickets?
First Response SLAB = The percentage of the number of tickets where the first responses were sent within the SLA divided by the total number of tickets on which the first responses were sent in a selected time period within the filters on the reports.
What is SLA ticket?
A service level agreement (SLA) is a contract between you and your customers that specifies performance measures for support by ticket priority. You can use SLA information, visible in views and tickets, to prioritize the tickets you address. SLAs are available on Professional and Enterprise.
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