At first, I was disappointed by the service. We needed to fill out a rental application and have been very stressed. We found this website which seemed to be a dream come true. After having filled out all of the painstaking details, found that we had to pay to be able to fill out a document online. This was very frustrating. However, a customer service representative quickly resolved our issues. Thank you.

The UI is outstanding and very effortless. Very impressed. My only issue was with advanced features. Would have liked to know ahead of time that they were additional fee. Everything looks included and don't like being told something cost money after the fact. Second, when telling me I had to upgrade to get additional feature, it should show the difference between what I am paying verses the new amount. I was on personal plan ($6) but to get the features I needed it was ($10). It said it was $10 for advanced plan but I didn't know if that meant $10 MORE than I was already paying. I had to open site in incognito mode, look at plans to figure it out... not fun. Lastly, I was trying to send 2 separate PDFs as one doc. It took me a while to figure out where Merge was. I didn't understand why all the options under Actions were greyed out. That was very frustrating and should be improved.

I had to do profit and loss statements for my boss but I did not know how to change the form itself as a template. I needed more time to get help but I was in a hurry.