Support person was very professional and had a great deal of patience. Recommend some kind of tutorial or steps for getting started before filling a form. For example to edit steps 7, 8, 9. To save steps 3,4,5, etc. It would be great if a hot line number was available in some cases. Thanks again for all of your assistance. I look forward to using your service again in the future and would recommend your product highly.

To Whom It May Concern, I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond. I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.

Minimal experience. Does take the time out of huge forms to fill out - even for my kids' school. $20 a month is a lot for the convenience. I will likely cancel after my 1 month.