The UI is outstanding and very effortless. Very impressed. My only issue was with advanced features. Would have liked to know ahead of time that they were additional fee. Everything looks included and don't like being told something cost money after the fact. Second, when telling me I had to upgrade to get additional feature, it should show the difference between what I am paying verses the new amount. I was on personal plan ($6) but to get the features I needed it was ($10). It said it was $10 for advanced plan but I didn't know if that meant $10 MORE than I was already paying. I had to open site in incognito mode, look at plans to figure it out... not fun. Lastly, I was trying to send 2 separate PDFs as one doc. It took me a while to figure out where Merge was. I didn't understand why all the options under Actions were greyed out. That was very frustrating and should be improved.

Performance is slow and choppy at times. There is no OBVIOUS way to turn off the popups every single time I go to fill out a form. Transitioning from one form to another is extremely disjointed. There is no clear way to fill out one form and simply move on to the next in a series. If there is a clean workflow in there somewhere, it's not obvious, at least, not for my use case, which is to fill out a form for each of my employees from a remote location, download all and print all for distribution. Seems like every time I finish something, it takes a while to save, and a while to get to the page letting me choose what to do next, which is always to display the file list again, and a while to load the file list. . .rather than simply keeping the filelist persistent and hidden, as would seem same here. Also, this form, won't let me enter more than a character or 2 before kicking me out. I am writing this feedback in a notepad and then copying it in all at once. Awesome.