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I was shocked to learn AFTER I PAID that the "monthly" payment touted in 3 big choice boxes was ONLY and effective cost IF I paid an annual fee IN FULL. THAT WAS NOT CLEAR and I feel duped. However, I am extremely pleased with what you offer AND the ease of using your site. It is well worth the 29.99/month vs what I thought was 9.99. You really need to make that clear for your customers, though. Don't start a customer relationship with the customer feeling duped or tricked.
Dr R
I am a first time user. I've experienced some difficulty but the Support Team is right on it and I expect it to be resolved soon. Your support is outstanding!
Don B
What do you like best?
I enjoy very much that I can scan in documents and then fill in and add things to them easily.
What do you dislike?
Very little. But sometimes I find I accidentally click on the up/down bar instead of the buttons. Also, some of the buttons are not intuitive, but trial and error works well, and mistakes are easily deleted.
What problems are you solving with the product? What benefits have you realized?
I used to need a type writer (or hand write) sometimes still to comply with using the forms given to me by the government. Now, I can upload them and use the computer. Much better.
User in Law Practice
The only thing I really had a problem… The only thing I really had a problem with is that I completed what I thought was a "free" form and then had to sign up for a free trial. The actual program is very useful and helpful and relatively easy to navigate through.
Suzanne Hu
4 stars for now 4 stars for now, I will change it once I receive my refund but I am happy with my interaction with their chat support. His name is Ralph, very straightforward , no wasting of time unlike other customer supports I encountered in the past.
Ralyn Joy Alarcon
Our previous subscription was deactivated because no one seem to know the login or password for the account. It was assumed a temp employee had subscribed who is no longer employed. Difficulty accessing and filling online forms prompted us to re-subscribe. This morning's experience has been great and we plan to continue using this application.
Evelyn C. K
This is my first day using this… This is my first day using this platform and I got the best after all of my searce. I was really looking for a site to arranged and write my legal documents. Together we go ....
Othello Redd
Good editing capabilities (particularly… Good editing capabilities (particularly with additional features like signing).Customer support were very prompt with their response and actions.
Jake Griffin
Great service. I thought my subscription had expired but the tech support hooked me back up in a jiffy! I prefer to use PDFfiller program rather than the Acrobat Reader DC program. I will always renew my subscription in the future.
Linda T J.
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