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Being able to use pdffiller has been a lifesaver in so many ways: neatness, conversion of files, time saver, etc. I am a high school English teacher, and I also raise miniature Australian shepherds and quarter horses; with pdffiller, filling out forms online and being able to save them and/or fax them has saved me time, given a more professional look to my papers, and actually improved my productivity in different areas of my work.
I use PDFFiller for our trucking company Bills of Lading and Log Sheets. I absolutely love it! My paperwork looks so much more professional and the more I use it the more I like it.
I had trouble with printing but being the stubborn person I am, I did not request help. I did manage to print after a while. When I did complain, they listened and made a correction on the bill. I'm quite happy with the program now.
I had an issue with a purchase for PDFfiller.com. I called customer service to get a refund, they were kind enough to honor my request. I would use them again.
PDFfiller is great if you need to edit/change PDFs
This software allows us to fill out and share PDFs, vastly cutting down on our printing/scanning song and dance.
No real negatives other than I wish it were free.
CUSTOMER SERVICE THE WAY IT SHOULD BE!!
I was using pdfFiller to edit divorce documents I downloaded from the Court Clerks website. Being able to edit these documents was going to save me around $500 in attorney fees. When it was time to save and print I was directed to purchase the subscription. There are 2 options... you can pay for the whole year at once (paying $8 per month) or you can pay $20 per month and be billed each month. I accidentally authorized the whole year @$96 to be charged to my debit card. This was not my intention but I knew it was going to be such a hassle to get them to refund my money that had already cleared only to spend $20 with them. I contacted support thru the chat option anyway and found I was very wrong in my assumption. I was connected to Ray who in less than 5 minutes had refunded the difference of $76 back to my card and was inquiring if there was anything else I needed help with. This is how customer service should be and very rarely do I experience anyone who should bear the title of a customer service representative. THANK YOU RAY FOR YOUR HELP AND PDFFILLER FOR HIRING COMPETANT ENJOYABLE PEOPLE TO DEAL WITH YOUR CUSTOMERS.
What do you like best?
super convenient to find the forms that i need
What do you dislike?
when i want to go back to a doc i have to go all the way back to the main doc menu
What problems are you solving with the product? What benefits have you realized?
Almost all the forms i need are on PDF. I rarely have to look elsewhere
I made the mistake of subscribing to a year subscription with annual price due at sign on. I only wanted to test the site and see if it was right for me. I noticed within a few hours what I had done when I checked my banking account. I got online with their live chat support. I talked to someone named *** and within 5 minutes, *** had fixed my account to only a month subscription, refunded me all my money minus the monthly subscription. My mistake, *** fixed immediately and was so nice and helpful. ***** customer support!
Impressive customer service (LIVE support)
I did not realise that my free trial expired until I got a charge for the month of December. I contacted 'live support' (which popped in in 20 sec) and Thomas was the most helpful I've ever experienced in customer service. He found out I had 2 accounts and when I explained to him that I actually only used the service once, he promptly offered me refund. I did not even expect one because I honestly thought this is another website that makes money by offering a trial and then charge you once trial is finished (which many of us would forget and only cancel when it is too late). But no, refund is already action, and he also cancelled my account as per my request with no fuss! Thomas, thanks for being extremely prompt and helpful! I will surely use this service next time. Thank you!