I went into your chat hoping to get… I went into your chat hoping to get answers to my inquiries regarding my account and why I couldn't locate what it kept telling me that I should be seeing. Kara was the second chat agent I messaged in this desire to find out what I was doing wrong... which is fine. The first agent was like an operator I assume... finding out what I needed exactly and then transferring me to the right team. Which happened really QUICKLY!! I am NOT used to any online chats actually being able to do anything as fast as this happened today! Much less get an agent that could actually help me... TODAY was the first in a very LOOOONG time! Kara was GREAT!!! She needs a raise and maybe a promotion. Thanks again, Kara!!! KUDOS to Kara!!! The one entity that I HAD dedicated my loyalty to (Best Buy) for over a decade... is now in my rearview mirror!!!! They are atrocious at helping anyone with anything online!!! The store employees have to go through the same phone number we do, so they're worthless! And corporate Best Buy... smh... I won't get ugly here, but just state that they were the final straw that broke the camel's back!! I will NEVER give them any more of my time or money!!! PDF Filler though... has been a nice change!!! Thanks again!!!