Surprised to find out, after filling out the form, that it is a paid service. Customer Service (Sam) was very helpful and pleasant, and sorted things our for me.

Too many going back and forth tasks to complete a form. You need to make this more friendly for the user not experienced. Make it like MS Word with what is available from the subscription, as for example: when I needed to use the eraser, it brought me to a screen to purchase to get, even though I have a monthly subscription. Not fair.

I needed to fill out a one-off 6 page form and was looking for a free app to do it. When I Googled for this you came up and I did not track it was not free until I completed the form. Then I was "stuck" b/c I needed it asap and the request for payment did not come up until the end. I was not happy and would never have used the program had I tracked what happened. That being said, it was an excellent program and if I had to fill out forms routinely, I would recommend it. But since I don't need this app, please cancel my subscription.