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Pretty easy to use but would like to have have help had to fig out a few things and so help menu or something would be great but it great for me business and plan to keep the service
2017-12-07
All i needed was the Rewrite PDF mode,
All i needed was the Rewrite PDF mode,but you hide it took me almost 30 minutes to find this.And almost get out from this site..if you see i'm uploading a PDF file, suggest me the rewrite mode from within the Preview mode, (or on right click on the document - with the remove to trash and all the other options)
2020-01-30
Easy to use, saves time
Time utilized more efficiently, forms completed with step by step guidance, simple for beginners or working late hours, most documents are available in the library, folder organization, can add signatures all in one spot.
PDF filler has a large library of documents, anyone can easily personalize templates, can prepare add signatures and finalize documents all in one step, saves time!
It does not have version history. It automatically saves all changes, however comparing to old versions has to be done through downloaded pdfs
2017-11-24
Excerpts of my letter in TIME Magazine…
Excerpts of my letter in TIME Magazine published November 29TH, 2004 which are available on Newsstands Monday, November 22ND, 2004
2024-02-05
It has worked well. Minor issues that were easy for me to figure out. I wish there was a vertical line to assist in lining up edits needed on the documents once in pdffiller. Also it would be convenient to have an all document pagination - or if there is one, ease of finding it.
2024-01-15
Have not had time to discover ALL the options offered by pdfFiller, but from the little I have used so far it appears as a 'one-stop shop' for everything I need or might need in the future to handle my documents. Great app!
2023-11-25
AMAZING FOR ALL OF YOUR DOCUMENT NEEDS.
I have tried many pdf editors as I work with several different forms in the Real Estate Industry. Pdf-filler takes the cake by far! It is simple, easy to learn, and has an entire library of ready made forms. This is my go to for any and all of my document needs.
2020-12-28
I signed up for a trial and forgot that…
I signed up for a trial and forgot that the annual subscription kicked in a month later. Subsequently, I realised that I have no use for the service/product. PDFfiller was kind and understanding. They responded almost immediately and refunded me without hesitation.
2020-08-30
Good product for PDF edit
The product itself was great for my needs. Especially was useful the client support, the responce was swift and satisfactory.
2025-02-21
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Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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