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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I am a self represented defendant in a small claims case. I cannot afford an attorney. With the robust capabilities, and plenty of time on my hands, I can plow through the case law and ca civil codes, but I can't readily find and fill out forms. PDFfiller has the forms I need and does a credible job of filling them out.
2016-06-15
This program is very useful for filling out tax forms. Although my returns are not complicated, getting the credit that I am due for foreign taxes is too much for tax programs like HR Block and too much for most accountants. I have returned to my old habit of doing my returns manually. This PDFfiller program makes it feasible.
2018-04-10
What do you like best?
I use PDFiller constantly. In some ways, better than Acrobat,
What do you dislike?
Price of a subscription. (Being forced to write 40 characters or more is absurd.) Also, the survey is too long and time consuming.
Recommendations to others considering the product:
Would be helpful if png's were accepted and converted to pdf's.
What problems are you solving with the product? What benefits have you realized?
Had one problem a long time ago, which was quickly resolved by a PDFiller staffer.
I use PDFiller constantly. In some ways, better than Acrobat,
What do you dislike?
Price of a subscription. (Being forced to write 40 characters or more is absurd.) Also, the survey is too long and time consuming.
Recommendations to others considering the product:
Would be helpful if png's were accepted and converted to pdf's.
What problems are you solving with the product? What benefits have you realized?
Had one problem a long time ago, which was quickly resolved by a PDFiller staffer.
2019-05-21
Good service
Good service. It's more than I want to pay. I don't use it enough to justify the price. If I need these type of services again I would return to this company.
2019-08-21
Took some getting used to the different…
Took some getting used to the different text box features, but overall good. Worth the annual cost to be able to edit and print PDFs
2024-01-17
A Great Paperless Office Tool
PdfFiller is offers more than just fillable PDF forms. While there are many other options out there, its features stand and makes my work easy. The best features are that I don't need to have any software installed as it works on devices connected to the internet and I can edit an entire PDF document on the web and download to my PC, even during the free version. PDF forms can also be filled with data from spreadsheets and is integrated with google, dropbox and Microsoft cloud storages, which makes it easy to export and import data.
The form templates don't offer much room for creativity. They are more business structured and limits customization.
2023-01-15
I`m using Adobe and pdf filler. I find pdf filler easier to use for marking up docs etc which is all I have used it for so far. I am interested in learning more functionalities.
2022-06-08
It is quick, easy and set up fast for all staff demographics. The web search is not full of misinformation like many others and now we can progress our membership.
2022-01-12
Excellent App - Does All I Need It To Do
Brilliant web based pdf application that does all that I want to do at a fraction of it's adobe equivalent.
2020-08-27
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
How do you calculate your first resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
How do I find the first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
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