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I needed some legal forms quickly in a divorce case. The forms were exactly what I wanted and needed. PDFiller allowed me to do it quickly and easily. The option to color filled in text would be great.
2014-07-31
the user interaction could be a little better, for example I don't like that when I'm on the Mybox tab, once I open a file and close it I keep getting directed to the dashboard. So I have to keep clicking back to the Mybox. Otherwise, great product! :)
2018-07-26
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The ability to use pdffiller to input directly into a form is what I had wanted for years. It is a productivity machine. It’s worth every cent of the cost.
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Time management, cost savings of printer/scanner equipment.Frustration with form filling manually is eliminated with this product.
The ability to use pdffiller to input directly into a form is what I had wanted for years. It is a productivity machine. It’s worth every cent of the cost.
What do you dislike?
I have no negative experiences with the pdffiller.
What problems are you solving with the product? What benefits have you realized?
Time management, cost savings of printer/scanner equipment.Frustration with form filling manually is eliminated with this product.
2019-01-28
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I like how easy it is to use, and how much guidance it offers on how to save and find your documents once you're done. You can easily control where you want your filled information to go, and your documents come out looking professional and polished.
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There is nothing so far that I dislike. It's very easy to use.
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It's easy and you can learn how to be successful with it instantly, and get right to work.
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I receive documents all the time that need to be filled out and without full Adobe Acrobat, they were impossible to work on until I got PDFfiller.
I like how easy it is to use, and how much guidance it offers on how to save and find your documents once you're done. You can easily control where you want your filled information to go, and your documents come out looking professional and polished.
What do you dislike?
There is nothing so far that I dislike. It's very easy to use.
Recommendations to others considering the product:
It's easy and you can learn how to be successful with it instantly, and get right to work.
What problems are you solving with the product? What benefits have you realized?
I receive documents all the time that need to be filled out and without full Adobe Acrobat, they were impossible to work on until I got PDFfiller.
2019-01-28
I like PDF filler for quick fill in of…
I like PDF filler for quick fill in of forms. One thing that isn't great is that it won't load certain docs that have had electronic signatures - I know it is to protect that doc but sometimes its a pain.
2020-01-26
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2024-05-16
I adore PDFFiller they are great to help when small issues arise , and when you get frustrated with items not working . The staff is always ready to help and does not treat the customers like a number. I feel it is some of the best money we spend every year.We do not have a business , but we have to deal with many government offices and this is a great way to be able to fax and email and even mail via your local mail carrier and edit things that need to be sent.
2023-08-24
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I received a email today say my PdfFiller was paid! I cancelled that subscription July 2020 but it wasn’t received and I panicked!! Kara took care of cancelling the subscription and got me refunded immediately! She was a lifesaver!! Thanks PdfFiller and Kara!!
2021-09-07
A Great alternative to Adobe pdf's form…
A Great alternative to Adobe pdf's form flow, liked so much opened a business account because of other features that are well suited for online small businesses.
2021-04-21
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Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do you calculate percentage resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
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