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Awesome, Love it. It is a good thing because I just didn't know they would charge me 9.00 dollars a month all at one time for the whole year upfront... Thanks for the heads up guys.
2015-03-13
it is ok. little pricey. when filling in the spaces on the schedule A and O, the spaces need to be like the main 990 form (not have to place the cursor for the text
2016-05-17
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2017-05-22
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2019-02-11
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2019-05-24
spanish feedback: me encanta la manera tan facil en que podemos conectar con aquellos clientes que tienen dificultad para todo cuando se necesita una firma, puedes usar emails, textos y mas, te da solucioin a tu trabajo y eso es LO GENIAL QUE AHI PARA TODO TIPO DE CLIENTE UNA SOLUCION
2024-09-27
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2022-08-22
I used the free trial to compile rent due ledgers for the ************** requirement. I did not cancel on time and was charged $180 dollars. I reached out to support and ****** returned my email within minutes. I provided my information to customer service specialist ****** and he fixed the problem. There wasn't any back and forth emails. It was straight to the point. Thank you ****** for being quick and professional.
2022-04-05
Ryan on the Support Team was extremely helpful and patient. He walked me through all of the steps to complete the form to my satisfaction. Thank you Ryan for teaching me!
2020-05-21
Improve Contact Resolution Feature
The Improve Contact Resolution feature enhances your customer service experience by resolving issues effectively and efficiently. By leveraging this tool, you streamline communication and reduce customer frustration.
Key Features
Real-time issue tracking
Automated response suggestions
Comprehensive knowledge base linking
Customizable workflow settings
User-friendly interface for easy navigation
Use Cases and Benefits
Faster issue resolution for customer inquiries
Increased customer satisfaction through effective communication
Enhanced team collaboration within customer service departments
Data-driven insights to identify recurring problems
Reduction in follow-up contacts, saving time for both customers and agents
By implementing the Improve Contact Resolution feature, you address common pain points in customer service. It helps you to handle inquiries promptly, thus reducing frustration and improving overall customer satisfaction. Empower your team to deliver outstanding service and build lasting customer relationships.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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