Try an alternative to OptiDoc Troubleshooting
Users trust to manage documents on pdfFiller platform
Option Troubleshooting: Why is customer support crucial?
In accordance with various research, U.S. companies drop greater than $62 billion annually because of poor customer support, and seven out of ten consumers say they’ve spent more funds performing company with an organization that delivers fantastic service.
What does it mean to attain out to tremendous consumer aid? We’ve identified how our customer support is foremost notch in online document preparation.
We think that first-class client care implies following best practices, which includes valuing user time, possessing a pleasant attitude, and supplying competent and well-resourced services. What is a lot more, we take measures forward to exceed, not merely meet expectations. Stick to the measures below t? Check it your self.
With pdfFiller consumer care, you obtain each of the above which makes it a customer-centric platform as opposed to a channel-centric one.
How to switch from Option Troubleshooting and use pdfFiller’s market help:
We’re attempting to generate an optimistic, hassle-free customer encounter for everyone who refers to pdfFiller. Our CS team is online 24/7, 365 days per year. We'll do our greatest to answer each ticket within half an hour and provide consistently excellent customer service.
pdfFiller is different from and not affiliated with Option. With further questions about Option products please contact Option directly.
We use PDFfiller primarily for tracking and completing registration forms for the advanced trainings we provide to mental health professionals across the country. Manually managing these forms was a nightmare as our business started to grow. Once we started using PDFfiller, it began incredibly easy and hassle free to monitor who was registered for which trainings and when. the integrated PayPal and Stripe systems make it super easy to allow customers to pay registration fees immediately and we are notified as soon as that happens. Also, PDFfiller offers a digital fax line. In today's day and age, we are completely wireless and adding a hardwired fax line would have been such a pain. For 10 bucks we are able to digitally send and receive faxes which is very helpful when dealing with physicians and other medical providers.
What do you dislike?
We have only had one real issue with PDFfiller. At some point a few months ago, we had some issues with the PayPal/Stripe payment integration. We were unable to send receipts to our customer which was rather frustrating for us and them because of the amount of money people spend to some to our trainings. I reached out to someone at PDFfiller and a manager responded the next business day and said they would get in touch with the team who handles that part to get it fixed. Though I did not hear back, within a week or so the problem was fixed.
Recommendations to others considering the product:
Do it. It is well worth the price for what you are getting.
What problems are you solving with the product? What benefits have you realized?
Sending and receiving faxes through this program is a lifesaver. I am able to access them anywhere at any time whether I am in the office or out of town. It's also a great organizational tool for tracking out "link to fill" forms.