Position Contact Resolution Grátis
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Top-rated PDF software recognized for its ease of use, powerful features, and impeccable support
Every PDF tool you need to get documents done paper-free
Create & edit PDFs
Generate new PDFs from scratch or transform existing documents into reusable templates. Type anywhere on a PDF, rewrite original PDF content, insert images or graphics, redact sensitive details, and highlight important information using an intuitive online editor.
Fill out & sign PDF forms
Say goodbye to error-prone manual hassles. Complete any PDF document electronically – even while on the go. Pre-fill multiple PDFs simultaneously or extract responses from completed forms with ease.
Organize & convert PDFs
Add, remove, or rearrange pages inside your PDFs in seconds. Create new documents by merging or splitting PDFs. Instantly convert edited files to various formats when you download or export them.
Collect data and approvals
Transform static documents into interactive fillable forms by dragging and dropping various types of fillable fields on your PDFs. Publish these forms on websites or share them via a direct link to capture data, collect signatures, and request payments.
Export documents with ease
Share, email, print, fax, or download edited documents in just a few clicks. Quickly export and import documents from popular cloud storage services like Google Drive, Box, and Dropbox.
Store documents safely
Store an unlimited number of documents and templates securely in the cloud and access them from any location or device. Add an extra level of protection to documents by locking them with a password, placing them in encrypted folders, or requesting user authentication.
Customer trust by the numbers
64M+
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average user rating
4M
PDFs edited per month
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average to create and edit a PDF
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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I needed to use my resources and resourcefulness to do a friend a favor. PDF filler permitted me to get it done-- with my own gratitude and my friend's as well. Nicer going! You're a huge part of my legend now!
2017-06-26
When I had a deadline to meet and needed to get a series of pdf documents ready ASAP, I was able to use the template feature to save certain information to all docs at once and just fill in the info that differed. This allowed me to meet my deadline and send each completed form with password protection so the client knew I took his privacy seriously. Thank you, PDF Filler, for providing this great platform!
2018-11-06
Good less expensive alternative to some of the competition
Overall, I have been satisfied with PDFfiller
The software works just like advertised. I love that it is super reliable to work when I need it.
The user interface was slightly challenging to get used to but after that, it has been nice.
2019-08-21
Really convenient with good functionality
Its versatility mainly. There are a good range of functions that make the use of the product very easy.
It would be useful to have a larger range of fonts as sometimes the lack of variety is restrictive and therefore some documents cannot be created.
2017-11-21
Great program for the price. I save many documents as PDF's and there ar times when one word or sentence needs to be changed. It is so simple, open the doc, make the correction and save,
2022-01-21
Excellent Product
Makes nonstop-filling-out-documents projects go by quickly. Rare online product that not only works as intended, but includes most of the features you wouldn't expect it to have. The interface and options are also shockingly seamless. It's easy to print, save, share, download, etc pretty much any document from any screen.
2021-07-13
What do you like best?
Easy to use when you need a fast, effective solution.
What do you dislike?
The email interface is a little cumbersome, but still very usable.
Recommendations to others considering the product:
Easy to use and deploy. No licensing to worry about and no updates!
What problems are you solving with the product? What benefits have you realized?
Filling out and modifying .pdf's. Also applying my signature to documents.
2021-02-16
I am using the service to help with…updating documents
I am using the service to help with documentation and transferring data. I was pleased to have good customer service, when I needed it, with prompt response time and helpful tools to fix the problem.
2021-02-04
So far, so good
So far, so good. Does as it claims to.Some of the functions e.g. merge could have more accessible controls (you have to gone into a few menus), but when found they do their job well.Maximum document size is 25Mb so if you have a bigger document you have to use another online splitter and go from there. Don't really see why that functionality could be integrated though.
2020-08-19
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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