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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I LOVE this program! I find it extremely beneficial when completing scholarships that are in PDF form. The forms are neat, legible and professional looking.
2016-04-07
I have only been using PDFfiller for a couple of months but it has been a godsend. My son has 3 different court cases going and that is a ton of forms that need to be filled out every time he needs to file or respond. PDFfiller makes the process extremely easy. All I do is search the form, add it to my profile and then fill it out. It retains ALL the information and adds it to the next page so that I am not having to repeat the same information over and over. This is all I have used it for but am looking forward to what other features I will be able to use in the future.
2016-10-31
I am in a struggle with the Home Office. I have to fill out multiple forms repeatedly. I bought Adobe but it did not work. This software is very straightforward and I am sharing the document with my Barrister, which saves me money, time and avoids confusion
2018-07-17
I filled in IRS 990, Schedules A & O but didn't know I was using PDFfiller and when I tried to print I found I was locked out, so I had to subscribe and still have filled our forms that are locked out. Need timely hep in unlocking these documents. Since this experience and subscribing to PDFfiller (annual Suscrition) I have found it works very well. I contract for a Jazz club's 5 venues sites and have to fill out two cities' forms that I found easy to get using PDFfiller. I also became the treasurer of the Jazz Club again and had to bring out IRS 990s up to dat--non-profit. Again fond using PDFfiller to get fillable forms easy, better than going to IRI.gov.
2018-12-09
Easy Peasy
We are an international company and approvals from everywhere around the globe are always needing signatures.
Ease of use is key for fast turnaround on signing multiple documents.
Can't think of anything to complain about.
2019-09-18
This morning my subscription to PdfFiller was automatically renewed. Once I realized it, I notified the company to cancel my subscription and to provide a refund. Within a short time, I received a response confirming that the subscription was canceled and that the charge was reversed. I would definitely recommend this company and would use them again if I had a need.TL
2022-04-15
I give it a 4/5 because sometimes…
I give it a 4/5 because sometimes editing text might change the context of the document (ex.remove boxes or darkness of boxes etc). Other than that it's worked fine.
2021-11-14
Scary since I am using lots of numbers for an IRS form and I've forgotten which email I've used and what my password is and I have to redo this form. I need training.
2021-10-26
The program is easy to use and powerful, and I had a great customer experience with their support team. I was stressed and they left me satisfied. 10/10 would recommend this to anyone in business.
2020-07-15
Size Contact Resolution Feature
The Size Contact Resolution feature enhances your experience by providing clear and accurate contact details. This tool helps you manage your contacts effectively, making it easier to reach out to the right person at the right time.
Key Features
Accurate contact resolution for all sizes of data
User-friendly interface for easy navigation
Seamless integration with existing platforms
Real-time updates for contact information
Advanced filtering options to streamline searches
Potential Use Cases and Benefits
Easily manage large databases in businesses
Quickly resolve contact issues in customer service
Enhance marketing campaigns with accurate contact lists
Improve team collaboration with up-to-date information
Streamline event planning by managing guest lists effortlessly
By implementing the Size Contact Resolution feature, you can eliminate confusion caused by incorrect or outdated contact information. This solution ensures that you always have access to reliable data, leading to enhanced communication and stronger relationships with clients and colleagues.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
How is ticket resolution calculated?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
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