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Product is very easy to use! Sam, CSR# is 13005, is a very valuable employee & should be rewarded for providing A-1 customer service. His persistence to solve all & any issues, explain everything in detail & make sure I was content before ending our "chat session" was extremely appreciated, thank you for hiring someone that gives that high quality of customer care~
2015-03-03
LOVE IT!!!! I was going through sooo many missions printing contracts out and filling them pout by hand. But now with PDFfiller it has made my life sooooooooo much easier!!!
2016-09-22
I need someone to show me how to use it.. the three times I have used it, I felt like i was fumbling around in the dark trying to figure out how to do what I wanted to do
2017-04-02
Having great difficulty because I needed to change details on a PDF file. It was so easy once I read your instructions! Thank you so much! Is there any subscription cost for PDF filler?
2018-03-09
This app has been very helpful in tracking various forms and schedules in one place. I couldn't always access a particular form but generally, this was a great way to do a one-stop-shop for tax forms.
2018-04-06
There are some things that could be more user-friendly or convenient but overall it is very effective and useful as a tool for creating and modifying documents. The "preview document" is never accurate, and the ink looks faded after it is scanned in as a template.
2018-07-18
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2022-12-12
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2020-06-01
We are an accounting office in Kansas and we have quite a few clients that are out of town and this program allowed us to get signatures with out having the clients come into the office multiple times. I would defiantly recommend this program! We are a small firm so the basic package works for us and it is a reasonable price and the customer service is great, prompt and knowledgeable.
2020-05-26
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Contact Support
How is first call resolution measured?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is FCR in ITIL?
First call resolution (sometimes called “first contact resolution” or FCR) is an industry recognized metric for the performance of the Service Desk. Analysts are measured on their ability to restore service to a user and close an incident during the first call or contact.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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