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I found PDF Filler to be very easy to use. Filling in a form online was simple, printing was simple, and saving the completed form was simple. Excellent program.
2014-11-08
Recently I needed to fill out several forms from my mortgage servicer. They emailed the forms in pdf format and wanted them signed and returned same day. I don't have a scanner available so I googled and found PDFfiller. I was able to get my forms filled out, signed, and sent back in a very short time. PDFfiller is very easy to use. It really saved my day!
2014-11-16
Generally very good. When you print it saves first which I don't want it to do and "Save As" does not allow you to rename which is not right. Other than that, it does what you want.
2015-12-15
What do you like best?
Simple to fill out and easy to understand for the most part
What do you dislike?
I was unable to prefill a document and use it for several people by saving each name as a different document.
Recommendations to others considering the product:
Please make saving multiple documend easier
What problems are you solving with the product? What benefits have you realized?
PDFfiller is a must have for our business
Simple to fill out and easy to understand for the most part
What do you dislike?
I was unable to prefill a document and use it for several people by saving each name as a different document.
Recommendations to others considering the product:
Please make saving multiple documend easier
What problems are you solving with the product? What benefits have you realized?
PDFfiller is a must have for our business
2019-02-25
What do you like best?
I can manage various professional documents with minimal difficulty---especially during these past few years, when electronic submissions replaced face to face meetings.
What do you dislike?
Nothing, really. All of the features are clear and easy to use.
What problems are you solving with the product? What benefits have you realized?
I can quickly solve issues with documents by submitting reports and documents without a worry, given the features of the platform.
2022-02-14
I have been having a better experience…
I have been having a better experience with this website. I have learned a little bit better then I originally thought.
2021-11-17
I love PDF Filler
I love PDF Filler. It took some getting used to but once I figured it, I cant function without it! No printing, no waiting for mail to show up. Turn any document into a PDF, fill it out, signature and all and go straight to Noterize for a 10 minute video Noterization followed by Fax in PDF Filler and ITS DONE! No printing, no scanning, no fax machine, no trip to the bank. and I can store ALL of my business docs safely to be emailed, noterized, faxed, sent by UPS, send to have someone else complete and return, share with multiple people...Even make make your own forms or turn an existing form into a template. Its future times... ACTUAL PAPERLESS SYSTEM! My only issue was the learning curve, It isn't exactly intuitive at first but it also doesn't take too many sessions to really figure it out.
2021-09-01
In the middle of a one-time need to fill-in an online PDF form, I apparently signed up for a monthly subscription to PDFfiller, and my ****** account was billed. I contacted the PDFfiller support group, and explained that I had no recurring need for the software, and didn't realise that I had ended up subscribed to it. The support person promptly issued a refund to my account at ******, and cancelled further billing. PDFfiller is a very good organization to deal with, and an honest company. Should a relevant need arise, I wouldn't hesitate to do business with them in the future.
2020-06-02
I had an issue with the automatic renewal of my subscription smack in the middle of the COVID-19 pandemic. I have already been in quarantine for the past 4 weeks and cannot use the services of PDFfiller.
I got in touch with the company and I immediately received a response from Anna who refunded the draft and cancelled my subscription.
Because of the swift attention paid to my concerns, and the professional way in which it was handled, PDFfiller has earned my endorsement.
*******
2020-04-28
Turn On Contact Resolution Feature
The Turn On Contact Resolution feature streamlines your customer service interactions. This tool simplifies the way you resolve customer inquiries, leading to increased satisfaction and efficiency.
Key Features
Automates issue identification and categorization
Offers real-time tracking of inquiry status
Integrates with existing CRM systems effortlessly
Provides detailed analytics on resolution efficiency
Enhances team collaboration through shared dashboards
Potential Use Cases and Benefits
Improving response times during high inquiry volumes
Keeping customers informed of their inquiry status
Identifying recurring issues for proactive solutions
Training team members with data-driven insights
Enhancing customer loyalty through effective communication
By implementing the Turn On Contact Resolution feature, you can tackle delays and miscommunications in customer service. This tool allows you to respond faster, provide clear updates, and ultimately create a better experience for your customers.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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