I must admit, I'm very grateful to the leadership of this organization; and the quickness in resolving issues raised by subscribers, like me. This is my second year of being a part of this wonderful and truly a required program for someone like me in my Income Tax Preparation Organization. Your services is quality and the availability of your program is impeccable. Without you I would be lost trying to prepare 1099MISC for my small business clients. Thanks for your continued supports and availability of your support staffs.. Truly yours Max Taylor p.s I noticed that you have a Massachusetts phone number .. I'm actually from Cambridge, MA and attended Bentley(college) University in Waltam, where I studied Accounting&Finance and now runs my own tax preparations and financial services firm here in Northern Virginia.

I changed my review because of excellent customer service. I had issues with the product that made the program unusable for me and was not happy with the cost. A representative contacted me right away and refunded my money before I could even ask. For that, I am truly appreciative and wish more companies would follow their example.

it has been easy to navigate.. but the price is still abit steep. I am student and I am using this one time for my paperwork. Hopefully you can have student packages.

I didn't know that PDFfiller would charge me a few after a lengthy form that I had to fill, I paid the fee and left a comment about the experience. I promptly heard back from a representative who made things right without me asking for anything. Customer service at its best!

4 starts because of great chat support but some features I would change. Like when filling out fillable form, I don't like how the instruction window follows you through the entire document. Most other online forms don't have this because they assume the form is self-explanatory. The feature is cumbersome, like dragging around dead weight. Anyways, that is my input.