I had a very good experience with customer service when I wanted to cancel. I did not realize that there was a form available for no charge. This was a one time thing since in my line of work I really don't utilize this type of service. For those that do, it is a valuable tool

PDF filler is user friendly. I am able to access previous years 1040 forms for clients who have had issues with their past years taxes. All of the forms are easily accessible. I enjoy using the tools available such as highlight, signing documents ect.

I am unfamiliar with these programs and so I struggle. I was unable to increase the size of the text in one of my forms and it looks awkward on the form after printed.

It was very easy to Fill out the PDF. Then I was suprised I could also mail it, from the same website. I can upload a PDF and have it mailed, even by Certified Mail. That you can mail or fax the PDF. You can like email to fax. Which is very good. Especially since I don't have a phone anymore, let alone a fax, since I just use my Cell Phone. Technical support is terrific. They are always availble, they know everything, they are very helpful. For example, one technician let me email him my PDF, he fixed it for me, and emailed back to me.