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Customer support was top notch. They resolved my print issues with my form. The reason I did not give it 5 stars and would not recommend is that I Googled for a form to fill out for a US Passport. I didn't expect to find one i could fill in on line. What was not apparent was that ONLY AFTER SPENDING 30 MINUTES FILLING OUT THE FORM did I find out I had to pay $20 to print, save, fax, email or share the form. Customer service was great, but did not want to sign up for a monthly pdf service or pay $20 for 1 form.

The UI is outstanding and very effortless. Very impressed. My only issue was with advanced features. Would have liked to know ahead of time that they were additional fee. Everything looks included and don't like being told something cost money after the fact. Second, when telling me I had to upgrade to get additional feature, it should show the difference between what I am paying verses the new amount. I was on personal plan ($6) but to get the features I needed it was ($10). It said it was $10 for advanced plan but I didn't know if that meant $10 MORE than I was already paying. I had to open site in incognito mode, look at plans to figure it out... not fun. Lastly, I was trying to send 2 separate PDFs as one doc. It took me a while to figure out where Merge was. I didn't understand why all the options under Actions were greyed out. That was very frustrating and should be improved.

It's been very pleasant as a university student. One thing that is quite annoying is the scrolling feature - when I scroll on my macbook pro it doesn't really work well. Overall, this is perfect for annotating my lecture slides and readings. As a student, I find it a bit expensive ($72/year) - maybe there can be some incentive for students?? :)

I enjoy updating documents without creating a entirely new document. I wish there was shading an area after you erase to match the background of the document.

Absolutely By Far the Greatest thing since the Wheel you guys rock i mean your program is the most simplest and helpful thing i have ever come across i mean literally your program by far goes beyond to help even the most non computer literate person like myself thank you so much!

Would be better if you didn't have to input personal card information for a one time use on a free item. Other than that, good experience because it was easy to navigate.

I am able to send out docs for signing and convert from Word to PDf, would love to learn more! Please contact me for classes- I want to understand the scope of opportunities that I am availed to. Plus a few specific items like sending a cover letter with the doc. Thanks so much!