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With the exception of the scam you have going to get people to sign up for your service... (i.e., On a holiday I came into my office to get work done quickly so I could then spend time with my family. I was soo pleased with your service as it let me upload a document and seamlessly edit it for 2 hours and the peace of mind that everything was working properly as your program continually provided feedback saying that 'all changes have been saved'. Then when I finally finished, after triple checking my work and feeling thrilled that I could go celebrate the holiday and be with my family, I selected the big bright button that says, Done!. And only THEN, after 2 hours of work, did you tell me, there is an error and I need to sign up for your program. You should be ashamed of yourselves. I was so excited to tell other people about your program and how well it works. After being scammed, ripped off in terms of money and precious time, I won't be telling anyone about your service. If you prefer to keep me as a happy customer, perhaps you will find a way to make up for this inconvenience (e.g., give me a discounted membership, upgrade my membership, some other kind gesture?) and correct this misunderstanding that you are covertly enticing people to use your program with an inconsiderate scam. I'd love if you followed up with me about this survey. Thank you. Sarah
Sarah
I had some initial problems (undoing things and a pop-up overtime I used text boxes). Customer support representative Ellie guided me through it and was able to resolve most of my problems. I still wish I could use the text boxes without the pop-up though. I believe at this time it is not possible.
Maritza M
I wish it wasn't so expensive...I'm still on the free trial right now but this app is great. Maybe offer like a college student pricing? I know us kids in college cant pay $40 a month for it
Shawn S
What do you like best?
the variety of forms and the user friendly format
What do you dislike?
There isn't much that I don't like about the progam
What problems are you solving with the product? What benefits have you realized?
I don't have to order format and try to line them up with printer or fill out by hand
Administrator in Non-Profit Organization Management
It has worked great for me It has worked great for me! Very user friendly, never had any issues with it since I purchased it over a year ago. I would very much recommend it
Gary Thandi
No single docs (only trial). Unable to split the file. Despite having a free trial it would be nice to edit and download a single document. This only confuses people and catches you if you forget or are unsuccefull with cancelling within 30 days. I used this site to edit an evacuation plan and it was very easy to do, tools are good. However even with help of customer support still not able to split the plan for seperate sections of a building. I had to rewrite the pdf but I didn't make the plan myself. Overall decent tool for free 30 days but can be better.
Martin Buschman
I needed a refresher on locating files I needed a refresher on locating files. The chat person was great. I also made a joke that I was working uncover for PDF Filler. Then I came clean and told him I was just joking.Smiles on both sides of the chat
Michelle Busey
I finally got it to work however when I… I finally got it to work however when I had it opened on a different browser I couldn't get it to do some stuff I was trying to get it to do and why do I have to pay more for faxing?
GuestBig Bruce
I didn't know a service like this existed but it is so convenient and safe or what is happening with the COVID-19 pandemic. I was able to mail very important documents without leaving my home.
Anonymous Customer
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